Quiet Hour Coming To Erina Service NSW Centre

15 Jun 2023

Member for Terrigal Adam Crouch has welcomed the introduction of a permanent Quiet Hour at the Erina Service NSW Centre.

Mr Crouch said that Service NSW at Erina was previously selected for a trial of Quiet Hour by the NSW Liberal and Nationals Government in 2022 and that it had been a massive success.


“The Quiet Hour trial at Erina Service NSW was immensely successful and 97 per cent of people surveyed found it a positive experience,” Mr Crouch said.


“It’s fantastic that a permanent Quiet Hour is now being rolled out at the Erina Service NSW, as well as to 107 Service Centres across NSW.


“People in our own community who may be sensitive to light or overstimulated by sound can now complete Service NSW transactions in a more comfortable and safe environment.”


During Quiet Hour, the volume of music and ticket announcements is reduced and lighting is dimmed, and customers are asked to minimise conversations and put their mobile phones on silent mode.


Mr Crouch said Service NSW staff will also undertake disability awareness training to help provide customers living with disability, and their carers, extra support during each visit.


“I couldn’t be prouder of our fantastic Service NSW staff, especially the extremely helpful staff at Erina and the world-class customer service they provide to everyone in our community,” Mr Crouch said.


“Introducing a Quiet Hour is a small step forward, but for Service NSW customers living with disability it is a big step towards creating a supportive and inclusive environment.”


Quiet Hour at the Erina Service NSW Centre will take place between 4:00pm and 5:00pm on Wednesdays.


For more information and a full list of Service Centres participating in Quiet Hour, go to: www.service.nsw.gov.au/about-us/our-organisation/quiet-hour.